Merchant9 Privacy Policy — How We Protect Your Data
Your privacy is our priority. This document clearly explains how merchant9 collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our platform.
Effective date: 1 January 2026
Information We Collect
When you register or use the merchant9 platform, we collect certain types of information necessary to provide you with a safe, seamless, and relevant service. All data collection is carried out transparently and solely for the purposes stated in this policy.
Account Information
This includes your full name, email address, phone number, date of birth, and login details provided during registration. We use this information to verify your identity and ensure secure access to your merchant9 account.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser type, IP address, and language settings when you access our platform. This data helps us detect technical issues, prevent fraud, and improve platform performance for Malaysian users.
Payment Information in MYR
To process deposits and withdrawals in MYR, we retain payment-related information such as your bank name, saved account number, and transaction records. We do not store your full card number or banking password — these sensitive details are handled directly by licensed payment providers.
Platform Usage Data
We record in-platform activity such as games played, bets placed, session duration, and page navigation. This usage data helps us improve the user experience, personalise offers, and detect suspicious patterns for account security purposes.
Why We Use This Information
Merchant9 uses the information collected solely for legitimate purposes necessary to operate the platform safely and deliver the best experience to Malaysian users. We do not sell or rent your personal data to third parties for marketing purposes without your consent.
- Identity verification & account security — Ensures that only you can access your merchant9 account and prevents unauthorised access.
- Financial transaction processing — Processes deposits, withdrawals, and bets in MYR quickly and accurately.
- Customer support — Provides relevant assistance when you reach out to our support team in Bahasa Melayu.
- Fraud prevention & compliance — Detects suspicious activity and ensures compliance with applicable legal requirements in Malaysia.
- Platform improvements — Analyses usage patterns to continuously improve platform functionality, performance, and interface.
Any use of your data beyond the purposes stated above requires your explicit consent, unless otherwise required by law or a valid court order.
Cookies & Session Tracking
The merchant9 platform uses cookies and similar tracking technologies to deliver a smooth and secure user experience. Cookies are small text files stored on your device when you visit our website, helping us recognise you in future sessions so you don't have to log in every time.
Types of Cookies Used
- Session cookies — Required to maintain your login status and keep your active session secure. These cookies are automatically deleted when you close your browser.
- Preference cookies — Saves your preferences such as language and display settings so you don't have to reconfigure them each time.
- Analytics cookies — Used internally to understand how users interact with the platform for product improvement purposes. This data is not shared with external advertisers.
You can manage or block cookies through your browser settings at any time. Please note, however, that blocking session cookies may affect the login functionality and account security features on the merchant9 platform.
Data Storage, Security & Sharing
Merchant9 stores user data on servers protected to industry security standards. All sensitive information is encrypted both in transit and at rest to prevent unauthorised access. We enforce strict access controls so that only authorised personnel can access user data, and only when required to carry out their responsibilities.
Data Retention Period
Active account data is retained for as long as your account remains active. Upon account closure, we keep certain records for the period required by Malaysian law or to resolve any outstanding disputes, after which the data is securely deleted or anonymised.
Third-Party Sharing
Merchant9 does not sell, rent, or disclose your personal data to third parties for commercial marketing purposes. However, we may share necessary information with licensed payment service providers (such as FPX and Touch 'n Go) to process your transactions, or with relevant authorities where required under Malaysian law. All third parties involved are required to uphold data protection standards equivalent to those in this policy.
Your Rights as a User
As a merchant9 platform user in Malaysia, you have several rights regarding your personal data, all of which we fully respect. We are committed to making it easy for you to exercise these rights in a straightforward and transparent way.
You may request a copy of the personal data we hold about you at any time by contacting our support email.
If any of your information is inaccurate or has changed, you can update it through your account settings or by contacting support.
You may request account closure and deletion of your personal data, subject to any legal record-keeping requirements.
To exercise any of the rights above, please contact the merchant9 support team by email at [email protected]. All requests will be processed within a reasonable timeframe and we will keep you informed of the status. Further guidance on using the platform safely is also available on our FAQ us.
Policy Updates & How to Contact Us
Merchant9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to how we handle data. Any material changes will be communicated to users via in-platform notifications or their registered email address, at least 14 days before the changes take effect.
Your continued use of the merchant9 platform after the effective date of any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we handle your personal information.
Contact Our Support Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, don't hesitate to reach out. The merchant9 support team is available in Bahasa Melayu at all times. You can also find answers to common questions on our FAQ us.
Support Email: [email protected]
Typical response time: within 1–2 business days.
Play with Confidence at merchant9
Your privacy and security are always our top priority. Register today and enjoy an online entertainment experience that is safe, transparent, and built for Malaysian users.